Our Repair Policy
Goods bought from Zimstone will be repaired free of charge for any manufacturing defect or fault provided that:
- The goods must have been purchased from Zimstone and not another supplier.
- The item to be repaired must include all broken or damaged parts.
- The goods for repair must be delivered / couriered to Zimstone in Johannesburg and the repaired item collected from Zimstone
Zimstone also offers a 5 year Repair Guarantee Offering which can be bought at the time of purchase for 15% of the value of the product. This is for breakages caused by user damage and non-manufacturing defects will be repaired. When this is purchased a special identity tag will be affixed to the product, ensuring it can be uniquely identified if ever requiring a repair. Examples may include a bannerwall being forced closed without all connectors being released, gazebos not being secured with guide ropes and being damaged by wind. The item for repair must be delivered / couriered to Zimstone in Johannesburg and the repaired item collected from Zimstone.
Still have Questions
Please Feel Free to contact us if you have any questions or would like to know more about our Premium Branding Equipment.